FAQ
How can we help you?
DELIVERY
• Our jewelry is handmade.
Manufacturing time is approximately 2 to 5 business days before shipping.
• Orders are then sent by Colissimo, with an estimated delivery time of between 3 and 5 working days in mainland France.
• Delivery times may vary during busy periods (particularly during holidays or strikes).
• Each order is carefully sent in a soft, protective and elegant faux leather pouch, ideal for protecting your jewelry or giving it as a gift.
• We will receive a tracking number upon shipment to track the progress of your package.
RETURNS
RETURNS:
• You have 14 days after receiving your order to request a return or exchange. If 14 days have passed since the delivery date, unfortunately we cannot offer you a refund.
• Items must be returned new, unworn and in their original pouch and packaging.
• Returns must be sent directly to our address (and not to a relay point).
• Return costs are the responsibility of the customer, except in the event of an error on our part (defective item or item not conforming to the order).
• Upon receipt and verification of your return, we will proceed with either an exchange or a refund, depending on your choice.
• To initiate a return, please contact us by email at: flykischarms@gmail.com
IS THE JEWELRY ADJUSTABLE?
Yes, most of our jewelry is adjustable. We invite you to consult the description of each model for more details.
IS THE JEWELRY WATER RESISTANT?
Our jewelry is made of stainless steel and gold-plated, making it water-resistant. It can also withstand sea or pool water, provided exposure remains occasional to preserve its shine.